Analytics - Patient Experience Overview

Your Analytics dashboard is dedicated to providing you with valuable insights into how patients perceive the care they receive. By evaluating this feedback, you can improve services and build stronger relationships with patients. Follow this guide to learn how to easily search and interpret patient feedback.

Data Filters

You can customize the date range, select specific surveys, providers or visit types to narrow down your insights.

NPS & PX Score

The Net Promoter Score (NPS) provides a clear picture of patient satisfaction. The Net Promoter question asks patients how likely they are to recommend your practice to their family and friends on a scale of 1 - 10.

Learn more about how NPS is calculated.

Overall PX Score

This score is an average of various metrics that evaluate different facets of patient experience. The segmented sections give you scores for areas like Care Continuity, Office Staff interaction, and Provider-Patient Communication. You'll also notice a set goal, indicating the benchmark you're aiming for.

Learn more about how PX score are calculated.

Comments Section

Patient comments can provide qualitative insights. They can praise specific staff, give general feedback, or provide suggestions for improvement. Regularly monitoring this section can offer actionable feedback.

Learn more about sorting patient comments.