Why Didn’t My Patient Receive a Survey?
If a patient did not receive a survey after their visit, several factors may explain why.
The Survey May Not Have Been Sent Yet
Some organizations send surveys automatically through integrations with scheduling or EHR systems.
In these cases, surveys may be sent after a specific delay.
Contact Information May Be Missing
If a patient’s email address or phone number is not available, the survey cannot be delivered.
Contact Information May Be Incorrect
A survey may fail to send if:
- The email address is invalid
- The phone number is incomplete or incorrect
The Survey Was Accessed Through a Link or QR Code
Some practices collect surveys using QR codes or survey links instead of sending them directly.
In these cases, patients must open the survey themselves.
Need Help?
If you believe a survey should have been sent but was not, contact:
Our team can help review the survey configuration.