Learning Overview

Protoqual learning is designed to help healthcare teams strengthen patient experience skills through short, consistent learning moments.

Instead of long training sessions, Protoqual delivers one short activity at a time, making it easy to build skills without disrupting your day.

How Learning Works

Learning in Protoqual is organized into missions, which deliver activities on a weekly schedule.

Each activity includes:

• A short video
• A quiz
• A study guide

Most activities take less than five minutes to complete.

What to Expect

As you participate in a mission:

• New activities are assigned each week
• Your progress is reflected in your mission score
• You earn credits toward certificates
• You unlock rewards and recognition
• Your activity contributes to real-world impact

Everything updates automatically as you complete your activities.

Types of Learning

Protoqual includes two types of learning:

Assigned Learning (Missions)

• Delivered as part of your mission
• Counts toward your score, credits, and rewards

On-Demand Learning (Learning Library)

• Available anytime
• Does not affect score or credits
• Designed for additional learning and review

Staying on Track

Completing your activity each week helps you:

• Stay up to date with your mission
• Maintain a strong mission score
• Continue building progress toward recognition

Where to Start

Go to Continue Your Active Mission on your dashboard to complete your next activity.