PX Overview Dashboard
Protoqual provides dashboards that help organizations understand patient experience trends based on survey feedback.
The PX Overview page summarizes key metrics and insights from patient surveys. From this page, users can quickly see how patients are responding and where attention may be needed.
Each section of the dashboard can be selected to explore deeper analytics and reports.
Surveys
The Surveys module shows how many patient surveys were completed during the selected time period.
This reflects the volume of patient feedback collected. Higher response volumes provide a more reliable picture of the patient experience.
Selecting this section allows users to explore:
- Survey response trends
- Participation by location
- Additional survey activity details
Net Promoter Score (NPS)
The Net Promoter Score (NPS) measures patient loyalty and their likelihood to recommend the provider or practice.
Patients respond on a 0–10 scale and are grouped into:
- Promoters (9–10)
- Passives (7–8)
- Detractors (0–6)
The NPS score reflects the balance between promoters and detractors and provides a quick view of overall patient sentiment.
Selecting this module allows users to explore:
- Trends over time
- Distribution of responses
- Additional NPS insights
Composites
The Composites module summarizes patient experience performance across key areas of care.
These categories represent common themes in patient feedback, such as communication, coordination, and overall experience.
Protoqual’s Composite categories are based on core experience domains from the CAHPS Clinician & Group Survey, a nationally recognized standard for measuring patient experience.
Selecting this module allows users to explore:
- Category-level performance
- Trends over time
- Detailed survey questions and response breakdowns
Insights
The Insights section highlights key themes emerging from patient feedback.
Protoqual analyzes survey responses and comments to identify patterns and surface important takeaways.
Insights may include:
- Areas where patients consistently report positive experiences
- Operational challenges affecting satisfaction
- Themes appearing across multiple responses
Select Read Full Insights Report to view a more detailed analysis.
Learning Analytics
Protoqual connects patient feedback with learning engagement.
The Learning Analytics section shows how consistently teams are participating in assigned learning activities designed to strengthen patient experience skills.
The mission score reflects overall participation during the current learning mission and helps organizations understand whether teams are actively engaging with the program.
Exploring Deeper Analytics
Each section of the PX Overview dashboard can be selected to open more detailed analytics.
These deeper views allow organizations to:
- Explore trends over time
- Compare performance across locations
- Review detailed feedback and insights
This structure allows users to start with a high-level overview and move into more detailed analysis as needed.
About CAHPS
CAHPS (Consumer Assessment of Healthcare Providers and Systems) is a standardized set of surveys used nationally to measure patient experience in healthcare.
Many organizations use CAHPS results for:
- Quality improvement initiatives
- Public reporting
- Performance incentives
Protoqual organizes patient feedback into Composite categories that reflect the core experience domains used in CAHPS surveys, helping teams focus on the aspects of care that most influence patient experience.
To learn more about CAHPS surveys, visit: