Patient Comments
Patient comments are a goldmine of qualitative insights. They can praise specific staff, give general feedback, or provide suggestions for improvement. By utilizing the NPS filter, you can swiftly categorize this feedback based on its nature: detractors, passives, or promoters. Filtering by NPS allows for a streamlined approach to addressing immediate concerns and celebrating areas where you excel.
Pro Tip: Pay attention to recurring themes in comments, especially within similar NPS score ranges. Addressing these common issues can lead to improved patient satisfaction and a higher NPS.