Setting Up Patient Review Invitations

Protoqual can invite satisfied patients to leave a public review on Healthgrades after completing a survey.

To enable this, each provider must have their Healthgrades profile connected in Protoqual.

Step 1: Add the Healthgrades Profile Link

A Healthgrades profile extension must be added to the provider’s profile.

This can be done by either a practice administrator or the provider.

Practice Administrators

• Go to My Practice
• Open the provider’s profile
• Add the Healthgrades profile extension

Providers

• Go to Account Details
• Add your Healthgrades profile extension

Step 2: Enter the Correct Link Format

Only enter the profile extension, not the full URL.

Example

Instead of:

https://www.healthgrades.com/physician/dr-jane-smith-abc123

Enter:

physician/dr-jane-smith-abc123

Protoqual automatically applies the full Healthgrades URL.

Step 3: Confirm the Provider Has a Healthgrades Profile

A provider must have a Healthgrades profile to receive review invitations.

Check for an existing profile:

• Search for the provider on Healthgrades:

  https://www.healthgrades.com

• If a profile exists:
  • Copy the profile extension from the URL
  • Add it to the provider’s Protoqual profile

If the Provider Does Not Have a Profile

Most providers already have a Healthgrades page—even if it hasn’t been claimed.

If no profile is found:

• The provider may need to claim or create their profile on Healthgrades
• Once created, return to Protoqual and add the profile extension

If you're unsure whether a profile exists or need help locating it, read more here:

Can’t Find a Provider on Healthgrades? Here’s What to Do

Healthgrades instructions:

https://update.healthgrades.com/landing/claim/?pCID=hg-pro-landing-claim-profile

Video Walkthrough

For a quick walkthrough of how to add the profile in Protoqual, watch the tutorial below:

Need Help?

If you need help adding provider review links or enabling review invitations, contact:

help@protoqual.com